FAQs

What do you need to know?

Frequently Asked Questions

What does it mean to fly in "sharing seat"?

The sharing seat is a new form of mobility. In the context of private aviation, it means sharing a seat with other passengers, helping to fill up the private plane. This formula will not only allow you to enjoy all the benefits of a private flight without facing the absurd costs of renting an entire jet, but it will also allow you to save considerably on emissions per passenger, since in this way, the planes will not leave empty. But that's not all: the sharing seat formula will facilitate your networking opportunities at high altitude, while maintaining a high standard of comfort on board.

By sharing a flight with other people, would I give up my privacy?

We understand privacy concerns when sharing a flight. However, we can assure you that our jet configuration and service protocol are designed to safeguard your discretion.
While sharing the common space, the seats are arranged to provide individual privacy, and our staff is trained to ensure that each passenger's privacy is respected throughout the journey. In addition, we ensure that customers who choose our seat sharing service value and respect the privacy of others as much as their own.

What is the composition of a private jet crew?

The crew of a private jet may vary depending on the aircraft and the specific needs of the flight. It is generally composed of two professional pilots, namely the on-board commander and co-pilot. In some cases, a cabin crew or flight attendant will accompany you along the way.

Are private jets safe?

Yes, just like commercial airline aircraft, private jets are subject to periodic checks and maintenance and only certified aeronautical technicians and pilots can access them. As a rule, operators must follow strict safety regulations established by their country's civil aviation. Generally, knowledge of this information depends on careful research and the choice of reliable and trained operators. FlyLux guarantees this, selecting for you every useful element to travel in absolute safety.

Could the flight be delayed or cancelled?

Flight delays or cancellations are unpleasant events, but they can happen.
They are often due to force majeure, such as a strike by the authorities responsible for flight safety, adverse weather conditions, technical problems or other causes. However, these factors are infrequent and do not depend on normal flying procedures or the liability of private jets.

The flight I'm looking for is not available. What can I do?

If the flight you are looking for is not available, we kindly ask that you do not hesitate to contact us privately. We will be happy to answer you and contact you personally to find together the solution that best suits your needs.
We are committed to providing you with dedicated and personalized assistance and ensuring the best possible service. If the flight you are looking for is not available, we kindly ask you not to hesitate to contact us privately. We will be happy to answer you and contact you personally to find together the solution that best suits your needs.

What is membership and how does it work?

Membership is a fundamental requirement to be able to access Flylux, and is designed to guarantee you access to a world of exclusive advantages and services.
If you have been selected directly by us, you can easily register: just enter a preferred invitation code. If not, don't worry: membership is still possible through an initial membership fee.
Once you become a member, countless advantages await you, including special offers on flights tailored to you, access to personalized service and entry into an exclusive community, which will allow you to transform your every trip into an unforgettable and distinctive experience.

How can I get the invitation code?

The invitation code for our membership is distributed directly by us to a carefully selected exclusive clientele.
The selection takes place through a careful evaluation process conducted by our team, who identifies personalities and profiles that are perfectly aligned with the values and standards of our community. Let us know your interest, visit our website and contact us!

How will I receive information and details related to my flight?

After booking, we will send you a confirmation email containing a detailed summary of the flight, including information on the boarding terminal, presentation, takeoff and arrival times. In addition, by accessing the Flylux reserved area, you can also view any additional information in the “Your flights” section.

How will I receive confirmation of my booking?

After booking, you will receive an email confirming the transaction carried out.
Then, 24 hours before departure, an email will be sent to you with an attached plane ticket with all the necessary information about your flight and a flight briefing to be presented at the terminal.

What documents do I need to confirm my booking?

To confirm your booking, we will ask you to fill out a form with passenger data and upload a photo of a valid document.
If you have an identity card, you will be asked to upload the front and back PDF, for the passport, you will be asked to upload the PDF of the first page containing your data.
These steps are essential to ensure flight safety and comply with international air travel regulations. Once you provide this information, we can proceed to finalize your booking and make sure everything is ready for your trip.

Hosting question 4

Lorem ipsum color sit amet, consectetur adipiscing elite. Suspended Varius Enim in Eros Elementum Tristique. Duis cursus, mi quis viverra ornare, Eros Dolor Interdum Nulla, ut commodo diam libre vitae erat. Aenean faucibus nibh et usto cursus di rutrum lorem imperdiet. Never put it without vitae risus tristique it has.

Hosting question 5

Lorem ipsum color sit amet, consectetur adipiscing elite. Suspended Varius Enim in Eros Elementum Tristique. Duis cursus, mi quis viverra ornare, Eros Dolor Interdum Nulla, ut commodo diam libre vitae erat. Aenean faucibus nibh et usto cursus di rutrum lorem imperdiet. Never put it without vitae risus tristique it has.

How much luggage will I be able to carry on my private jet?

The number of bags and weight limits allowed on a private jet may vary depending on the size of the aircraft and the operator's policies.
However, in general, private jets tend to have more flexible baggage limits than commercial airlines. Generally, one checked baggage (20kg) and one hand luggage per person are allowed.

Where do I have to show up on the day of departure?

On the day of departure, we will wait for you at the private airport specified in the ticket you will receive by email.
Please do not arrive too early than the agreed time and once on site, go to the handler mentioned in the booking.
Our assistance will be ready to welcome you, assisting you with all boarding procedures, ensuring that your departure experience is as smooth and pleasant as possible.

What should I do if my flight is delayed?

In the event of a delay in your private flight, we will inform you personally and promptly of any changes. We will contact you by phone and we will inform you of the new schedule, assisting you in every way.
In similar circumstances, we kindly ask you to wait for further instructions or updates from us, which we will promptly provide to you. Your patience and understanding will be greatly appreciated.

How do boarding, disembarking and check-in operations change?

With a private jet, check-in, boarding and disembarking operations are not similar to those of scheduled flights. You will be asked to show up at the reference handler and to wait for the instructions that will be provided to you to board the plane directly.

What documents are needed to fly on a private jet?

The documents needed to travel on a private jet depend on the country you are in, the destination country, and civil aviation laws.
However, there are some generally required documents: to travel in Europe, a European identity card is sufficient. For international flights, a passport is required. For some countries, additional documents may also be required, such as a tourist entry visa.
It is advisable to always check the requirements of the destination and departure country and determine if these documents are necessary or not.

How early can I arrive at the airport?

The use of private terminals offers the advantage of being able to check in much closer to takeoff than a scheduled flight. Sometimes it is possible to arrive just 20 minutes before the scheduled takeoff time.