Questions and Answers

Of course it is. We are happy to inform you that you can bring your pet on board. We believe that your four-legged friends deserve to travel with you, so we do our best to ensure a comfortable and safe journey for everyone.

The weight limit and the number of bags allowed depend on the specific jet assigned to your flight. We ensure that every trip is as comfortable as possible and we will provide you with all the detailed baggage information based on your reference flight.

No, smoking is not allowed on board the jet. The health and comfort of all passengers is our priority, so we maintain a smoke-free environment during the flight.

If the passenger causes damage to the aircraft, he is responsible for the resulting economic consequences. According to the FlyLux General Conditions, in the event of behavior that causes damage, the passenger may be subject to measures to contain such behavior, including the carrier's claim for damages. For more information, please visit the Terms & Conditions section of our website.

It will be your responsibility to verify what documents are necessary for the destination of your flight, such as passports, visas, or health certificates, if required. We recommend that you inform yourself in advance to ensure you have everything you need to travel without problems!

Booking a private jet offers advantages such as maximum flexibility on departure times, access to private airports to reduce waiting times and checks, avoiding traffic and confusion at major airports. In addition, it guarantees a completely stress-free travel experience, with total privacy and a personalized service based on your needs.

The number of seats in a private jet varies depending on the type of jet that FlyLux, as an intermediary, books for the flight. Small-sized jets usually have 6 seats, while small-medium jets offer 6-7 seats, often including sofas for additional comfort. For long-haul routes, the jets are larger and can accommodate a larger number of passengers, always ensuring a comfortable and tailor-made travel experience.

We require your mobile number when you log in to ensure your security and make the experience as simple as possible. This way, you don't have to worry about always remembering a strong password, and we can ensure that access to the platform is reserved only for you.

If you need to fly on a date or time other than those proposed, you can always contact us directly to let us know your request. We will do our best to find a solution that suits your needs.

At the moment it is not possible to choose the type of jet for your private flight, since with the jet sharing service the model of the plane depends on the number of people who book. The types of jets are standard and are selected based on the number of passengers that will fill the flight, so as to guarantee an efficient service adapted to the request.

If you purchased the membership by mistake, you can request a refund within 14 days of the subscription, by sending an explicit cancellation notice via email to info@flylux.io. If you exercise your right of withdrawal within this period, you will be reimbursed the fee paid using the same payment method used for the purchase. However, please note that if you used the booking services before the end of 14 days, the right of withdrawal will no longer apply

The invitation code allows you to get a discount that, until 31/12, translates into free access to the membership. Enter it during registration to immediately take advantage of this benefit and access our flight booking and viewing services at no cost.

With the membership, you have full and unrestricted access for an entire year to our services, including viewing itineraries and the ability to book seats on flights. With the free trial, however, access is only available until 31/12. At the end of the free trial, you will be required to pay the membership fee, which will still guarantee you a full year of access to the services.

The FlyLux membership is a sort of annual subscription fee for the service, which allows you to access advanced features of the platform. With the subscription, you have the opportunity to view all the proposed itineraries and to book seats on available flights, without the time restrictions of the free trial, which is valid only until 31/12.

It doesn't matter who you are booking the flight for: just enter the documents of the person who will fly correctly. At the time of booking, or even later, you can provide the passenger's identification data and travel documents, such as name, date of birth and document number. It is important to complete this procedure in a timely manner, as we will need the data to begin coordinating the flight with the operators.

If you are a company and you need the invoice for your purchases, we can certainly prepare it. Just enter the correct business billing information during the payment process, including company name, VAT number and SDI code (if applicable), and you will receive the invoice for your purchase.

We accept various payment methods to simplify the shopping experience on the FlyLux platform, including credit cards, debit cards, prepaid cards, and American Express. In addition, we plan to expand the available payment methods to provide you with even more options in the future.

The wording 'super-offer' on the return flight indicates a promotion that FlyLux applies when you book an outbound and a return flight simultaneously on the same itinerary. This promotion, which offers a more advantageous price on the return, corresponds to our range of empty leg options, ideal for obtaining competitive rates while maintaining all the flexibility and convenience of a private flight.

To book an empty leg flight, simply select a return itinerary available with this option and also book an outbound flight. These flights are offered based on the availability of free routes on the planes, guaranteeing you an advantageous rate.

The wording “Round Trip Discount” on the return flight is our way of rewarding those who choose to book both outbound and return with us. By booking both flights on the same itinerary, you can benefit from a special discount on the return flight, making the overall trip even more convenient!

The 'free seat' promotion allows you to get a free seat when you book two or more places on the same itinerary. This benefit is automatically applied during the booking process, to provide you with a more convenient experience for shared and group flights.

To view flight prices, you must have an active membership and be regularly subscribed to the service. Once you have completed your registration and activated your membership, you can access the dedicated section of the platform and consult the prices available for the various itineraries.

ChatGPT said: ChatGPT The transport contract with the Carrier is a document that formalizes the agreement between you (or the passenger you are booking for) and the airline that will carry out the flight. Signing this contract is essential because it establishes the Carrier's responsibilities for transportation and the specific conditions of the flight, including the rules of conduct on board and the processing of baggage. This step ensures that all the details are clear and allows the Carrier to organize the flight according to safety and service standards.

The Carrier operating on behalf of FlyLux is an airline selected specifically for each flight. FlyLux acts only as an intermediary, so it does not own or operate aircraft directly. The Carrier is responsible for carrying out the flight, and FlyLux is responsible for communicating its identity once the booking has been confirmed. This structure ensures that every flight is carried out safely and in compliance with regulations, leaving FlyLux to facilitate the entire experience for passengers.

If you didn't upload your documents immediately after you purchased your flight, you can do so at a later time. Access the platform, go to the 'Reserved Area' section under 'Your Flighes' or 'Profile' and select the 'Upload Documents' option to complete the upload of the necessary documents.

You will find your plane ticket directly in your email, where we will send it to you once your booking is complete. In addition, you can always access it in your “Reserved Area” on the platform, under the “Your flights” section.

If your flight has been canceled, contact us immediately and we will do our best to assist you in rescheduling your route or, where possible, provide other solutions. In the event of cancellation due to force majeure or decisions of the Carrier, FlyLux will inform you via email or SMS and will manage the communication to facilitate the next steps.

If your flight is delayed, please contact us for updates and assistance. FlyLux undertakes to communicate any changes in the flight schedule via email or SMS, using the contacts provided during registration, to help you manage any unforeseen events as easily as possible.

To cancel your trial period on Flylux, you can contact us via email at info@flylux.io, specifying your cancellation request. You will then receive an email confirmation to formalize the cancellation.

After you unsubscribe from FlyLux, personal data will be kept for the period necessary to meet the required legal and security obligations. We assure you that all information will be treated in accordance with current privacy regulations, as described in our policy, which you can find in the corresponding Privacy section.

To cancel a flight purchased by mistake, you must send a specific communication to info@flylux.io. FlyLux offers a partial refund based on the timing of the cancellation compared to the departure date: 80% refund if you cancel at least 14 days before departure. 30% refund if you cancel between 14 and 7 days before departure. No refund if the cancellation is made less than 7 days before departure

In case of no-show on the booked flight, FlyLux does not provide a refund, since the absence is considered a 'no-show' and involves the loss of the right to a refund. For more information, please consult the FlyLux General Conditions.